What if I need to cancel?

Cancellation Policy

Please note that the credit card processing fee is not refundable.

 

Meeting Registration Fee (TIAETL’s Meeting Fee Refund Policy)

Cancellations received by April 5, 2024 – 100% refund less a USD $50 administrative fee.

Cancellations received between April 6 and April 19, 2024 - 50% refund less a USD $50 administrative fee.

Cancellations received between April 20 and May 3, 2024 – 25% refund less a USD $50 administrative fee.

Cancellations received on or after May 4, 2024 - no refund

 

Tours

Registrants canceling tours on or before March 22, 2024, will receive a 100% refund less a USD $40.00 processing fee. 

 

Registrants canceling on or after March 23, 2024 will not receive any refunds.  Registering for an activity guarantees a space for that activity/tour so the cancellation policy will be strictly enforced.  You are welcome to find a substitute for yourself on the tour. 

 

Tours not meeting the minimum numbers by March 24. 2024 are likely to be cancelled.

 

Hotel Policy and Cancellation: 

FAIRMONT MAYAKOBA

All reservations must be guaranteed by a major credit card. Cancellations must be received by April  19, 2024 to receive a refund. After this date, the reservation is non-refundable. 

 

ROSEWOOD MAYAKOBA

All reservations must be guaranteed by a major credit card. Rooms at the Rosewood Mayakoba must be prepaid.  You will receive an invoice by April 1, 2024.  After this date, the reservation is non-refundable.

I am attending the meeting for the first time, what’s included?

Your Conference Registration fee includes access to the Professional Sessions which take place from Monday, May 20 - Thursday, May 23, 2024. There is an Annual Academy meeting from 3:15pm - 5:00pm on Thursday which you are welcome to attend.  Hotel accommodations are available but not included in the Conference Registration Fee.

When is the Conference?

The Professional Program will take place Monday, May 22 through Thursday, May 25 from 8:30AM to 12:30pm. There will be an Annual Academy Meeting on Thursday from 3:00PM-5:15PM

Are there networking opportunities?

The Academy will host a Evening Reception for those who arrive on Sunday, May 20.  The Welcome  Reception and Dinner will be on Monday, May 22.  There will be a Gala Farewell Reception and Dinner on Thursday, May 23.

These receptions/dinners are not included in the Conference Registration. Registration and payment must be reserved in advance to reserve your seat.

May I extend my trip?

Absolutely. If you would like to extend your stay at the Hotel Imperial, you may request the additional nights during the registration process. Additional nights, as well as room upgrades are based on availability and are on request. A representative from CCE Global Meetings & Incentives will reach out to you when your room is confirmed within 48 business hours.  

May I bring a guest?

Yes. Guests are welcome to accompany you in the hotel however, they are not permitted to attend the Professional Program. You may bring one (1) guest only to the Welcome Dinner and Gala Farewell however, you must pay an additional fee for your guest.  We apologize in advance that we are unable to accommodate additional guests past one.

What are the costs for bringing additional guests?

The Academy will only permit one (1) accompanying person per Academician to attend the Welcome and Farewell Dinners, however, you may bring additional accompanying persons who may book the available optional tours at the same rates as described. Any additional costs for meals, hotel and travel are not included and will be the Academician's responsibility.

May my guest participate in the optional tours?

Yes. We have arranged morning tours for guests and accompanying persons to take place while you are attending the Professional Sessions. These private tours are specifically designed to return to the hotel before 12:30pm. Afternoon tours will begin at 1:30pm to allow time for lunch unless they include lunch. Tours including lunch will depart at earlier.  

Do I need a Passport?

All guests traveling to Mexico are required to have a passport.  It is recommended that your passport be valid for at least 6 months past your departure date.  Please check with your travel agent to see if you are required to have a visa to enter Mexico.

Who should I contact if I have questions?

All travel related issues should be directed to CCE Global Meetings & Incentives at: